Michelle Hilliard serves as Senior Director of Commercial Operations and manages all Reimbursement and Nursing Programs at UBC’s Lake Mary, FL, Memphis, TN, and Overland Park, KS, facilities.
Michelle joined the organization in 1997 and has more than 20 years of experience in the healthcare industry. She has significant experience with client and program management, operational performance improvement, specialty pharmaceuticals, and patient services. Before joining UBC, Michelle served as senior director of Corporate Financial Services at Express Scripts. She also spent more than 15 years at CursScript Specialty Pharmacy in various management and leadership roles.
In her current role, she oversees and leads a staff of more than 600 directors, managers, reimbursement specialists, nurses, and representatives who support large and mid-size pharmaceutical and biotech companies. Michelle ensures that program operations meet contractual requirements and service expectations of our clients. She received her bachelor in business administration and management from the University of Southwest Louisiana. She also received her LPN from Lafayette General Medical Center.