2015 in Review

2015 Year in Review

2015 in Review

As the year winds down we like to take time to reflect on the achievements made this year. Through internal collaboration and partnerships with our pharma and biotech clients, we have driven healthier outcomes for patients across the globe. Here are just a few of the highlights:

Driving Innovation at The Lab

In 2015, we unveiled The UBC Experience at The LAB. It’s in this next-generation space that we work closely with our parent company, Express Scripts, and our sister companies, Accredo Specialty Pharmacy and CuraScript SD, to prove that manufacturers, sponsors, patients, caregivers, and providers all face similar challenges: an immensely complicated healthcare landscape and the need to maximize outcomes. You can read more about what’s happening at The LAB and schedule a visit here.

Planning for 2016: A Clinical Research & Patient Recruitment Whitepaper

We’re always looking ahead so that innovative products have a clear path to market. This year, we shared our free whitepaper, “Nine Evolutions in Clinical Research & Patient Recruitment: A 2016 Preview,” giving an in-depth look at the trends that are driving changes in clinical research. You can still download this whitepaper at no cost by clicking here.

Celebrating National Nurses Week

Every day, UBC nurses provide compassionate patient care in a wide range of settings— in-person, telephonically, and virtually. In May, we were proud to join the American Nurses Association in celebrating National Nurses Week; we highlighted the immense impact that our nurses have around the world and around the clock.

Pharmacovigilance: A Primer

From the FDA to the EMA, from SOPs to AEs, in September, UBC decoded everything you need to know about pharmacovigilance. If you still need to know the basics, UBC has still got your back. Take a look back here.

Big Solutions for Small Patient Populations

One in 10 Americans is affected by a rare disease. That’s why UBC is doing its part to make sure rare-disease patients and treatments get the specialized support that they need. In August, we posted a case study video showing what an integrated model can do for small patient populations. And in November, our infographic outlined rare-disease patients’ most pressing questions.

Expanded Video Library

Over the last 12 months, we have enhanced our library with several short, informational videos about our products, services, and successful programs. We hope these videos give you an insight into our business and the experts behind it. Check them all out here

UBC Welcomes New Team Members

2015 brought some new faces to the UBC family. Haley Kaplowitz was named our new Executive Director of Safety, Epidemiology, Registries, and Risk Management. An industry pioneer, Haley wrote one of the earliest REMS required and approved by the FDA, and co-led and wrote one of the earliest RMPs to be accepted by EU regulators. With extensive experience in the industry and an eye on an ever-changing market landscape, Roy Hall joined our team as Senior Director, Commercial Product & Service Development. We also welcomed Jacqueline Hall Williams, an expert in designing and managing strategic operations, as Director of Client Engagement.

What Our Clients and Patients Said About Us

Last, we’d like to leave you with a few comments we received in 2015. We’re proud of the exceptional service we provide to our clients and patients and look forward to doing the same in 2016.

“Thanks for the true partnership and the alignment around our goal to be exceptional for each patient and customer every day. You are the soul of the programs. I truly believe that the model the team established for partnership and patient/customer focus can be leveraged as best practice and inspiration across other brands.”
- Client regarding their integrated program

“I received your package yesterday. I thank you so very much for your help. Your program just shows that there are still good-hearted Americans. Again – God bless you for your help.”
- Letter from a PAP patient

“That’s what I call initiative! I am thoroughly impressed!”
- Feedback from client regarding UBC’s patient recruitment results summary

“Thank you so much for all your hard work. It was an honor to work with you and I really appreciate all your time. I am extremely impressed with how dedicated you were to integrating yourself to learn about the study.”
- Letter from a client regarding a collaborative industry presentation

“I want to commend and thank your patient care advocate, Joel, for his thorough care for a patient in crisis. Because of Joel’s compassionate, proactive, respectful, and efficient care (I hesitate to call it service because I felt so very cared for), the fear and anxiety that was creeping in didn’t stand a chance.”
- Letter from a patient who had experienced insurance delays

We’re looking forward to even more innovation and collaboration in the year ahead. Connect with us on LinkedIn and Twitter as we usher in 2016!

If you’d like to follow along with stories like these throughout the year, subscribe to the UBC blog.