Continuity of Care During the Storm

Continuity of Care During the Storm

Hope for the best.  Prepare for the worst.  Perhaps many people living in the path of Hurricane Sandy had these words running through their minds as they awaited the impending storm.  In the aftermath of the hurricane, we send our thoughts and hope for a speedy recovery to residents of the Northeast. 

Regardless of the season or weather predictions, every day, throughout the year, our staff and pharmacies prepare for the worst with a firm commitment to business continuity and disaster recovery.

Our program focuses on four key areas of recovery:  people, operations, technology and facilities, and is strategically designed to:

  • Mitigate risk to protect staff safety and welfare
  • Prevent and/or diminish the disruption of business following a disastrous event
  • Continue or rapidly recover business functions following a disruptive event
  • Provide uninterrupted pharmacy benefit services to our patients
  • Comply with HIPAA regulations
  • Comply with the Sarbanes-Oxley act of Congress

In the unlikely event of a business disruption at any of our facilities, we can shift work to other pharmacies and service locations within our organization, or take other necessary actions to continue supplying medications and patient support in a timely manner. 

Based on the extent of the disaster or emergency, and the level of urgency, our clinical team is prepared for patient outreach to those living in affected areas.  Our clinical team attempts to call affected patients and help assess their health and how it will be affected by a temporary delay in therapy. 

Knowing that flooding and fires have damaged or destroyed homes and property, our clinical team is able to prioritize shipments based on the following:

  • Patient’s diagnosis, current medical state, and criticality of therapy for life, development, and health
  • Current amount of therapy in the patient’s possession
  • The patient’s ability to properly store product (e.g. refrigeration)

Once our clinical team has identified individual needs, we determine the best way to send medication or provide patient support.

 As much as we’d like to hope for the best, we know disasters, both major and minor, happen.  We are prepared.