Fostering Loyalty Through Prescription Assistance Programs

Loyalty

Reimbursement

UBC helps patients and physicians maneuver the administrative obstacles to therapy and builds product loyalty while effectively managing health coverage.

Our Reimbursement services cover a thorough process of benefit investigations, prior authorizations, and appeals, and are tailored to each product and disease state. Trained reimbursement counselors make it easy for patients and physicians to navigate coverage options. Ultimately, these services facilitate faster prescription fulfillment and better patient adherence.

Patient Assistance Programs

UBC builds on the HealthBridge legacy of expertise in Patient Assistance Programs to develop and manage prescription assistance for the uninsured and underinsured, continuing to provide a culture of patient and product advocacy that is unsurpassed in the industry. As a single-source provider of PAPs, we create efficiencies while offering better service to patients and meeting manufacturers’ philanthropic goals. Our experts also offer healthcare reform consulting to guide your patient assistance services based on changes in the Affordable Care Act (ACA).

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Nursing

Provide your patients with high-touch care no matter their location. Our 24/7 clinical support center is staffed by registered nurses who offer extensive telephonic nursing care, including disease state education, product usage instructions and device education.

Through our site-of-care nursing offering, we coordinate clinical services by bringing qualified, registered nurses to homes, medical offices, and clinics. UBC’s extensive network has access to a trained clinician within driving distance of 90% of the U.S. population. Our home health nurses can also bring your clinical trial to patients’ doorsteps, offering convenient patient access to critical studies.

All of our nurses assist patients with and proactively report adverse events. This team can be leveraged for data gathering, such as completing knowledge, attitude, and behavior (KAB) surveys and contributing to patient registries.

Adherence

UBC’s custom adherence programs lead to better adherence, increased utilization, and improved patient outcomes. Medication adherence programs are led by specialist pharmacists and nurses, customized by therapeutic area and administration method, and backed by Express Scripts data that comes with filling prescriptions for nearly 90 million members.

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