Reimbursement challenges can cause lengthy delays in therapy initiation for patients with life-threating diseases. However, improving outcomes is more than just overcoming barriers to access. Many patients, already at an increased stress level because of the seriousness of their disease, may experience increased anxiety when beginning a new treatment regimen, leading to a decrease in adherence.
clinical support center
Through telephonic support, nurses play an important role in keeping patients adherent to their medication. Nurses in our Clinical Support Centers are available to provide patient education, injection training, product information, REMS support, adverse event reporting, and therapeutic expertise. While the nurses may never meet their patients in person, contact center nurses build trusting relationships and help patients overcome challenges they may face during their therapeutic journey.
A nurse doesn’t need to be in the same room, or even the same state, to save patients’ lives.
Take the example of one Accredo Specialty Pharmacy patient who needed therapy while visiting Las Vegas.