Clinical Care Center
Clinical Care CenterProviding around the clock high-touch support
UBC’s Clinical Care Centers are designed to optimize the patient experience with the goal of increasing awareness, appropriate access, adherence, and minimizing risks of the prescribed therapy.
Leveraging industry-leading call center technology, our Clinical Care Centers provide flexible and customizable solutions to help assist patients, caregivers, and healthcare providers who use and prescribe your complex, specialty product.
Staffed by experienced clinicians, our Clinical Care Centers:
- Provide disease state education, product usage instructions, and device education over the phone or virtually
- Manage medical information hotlines to receive inbound inquiries from patients, caregivers, and healthcare providers
- Manage adverse event call centers in compliance with regulatory requirements
- Complete and submit adverse event and product complaint information to the manufacturer’s regulatory affairs and medical information departments
- Process product or educational material replacement requests
Contact us to discuss how our clinical care center can support your patients and prescribers.